Restoration Hardware, or RH, is an upscale home furnishings retailer providing shoppers with furniture, lighting, textiles, rugs, bathware, decor, outdoor, as well as baby, child, and teen furniture. It was nothing like the picture online! Our house is still in progress, but I won't purchase another thing from this store. Never miss new arrivals that match exactly what you're looking for! Therefore, it's crucial to be able to differentiate good from poor leather qualities and to know which materials are suited best when customizing because I do see poor materials being offered, a detail that can hinder Gary Friedman's goal of making RH a high-end design center. Nickel plated. Item 1: Restoration Hardware Marston Daybed With Trundle . Wow, so impressed! Will need to be wrapped & loaded. How much is it? My recent experience is with the store's "design services". In fact, they went above and beyond to make sure that we are taken care. It needs a cleansing of sales people! When I asked to see the velvet fabrics, she impatiently pointed and said, "here, here, and here", and once again tried to walk off again, with me inquiring to see an example. Abdominals benches. I bought a few pieces of furniture about 5 years ago and the chairs are falling apart. I'm now refinishing the SECOND piece of furniture I got there in 2013. 2023 Chairish, Inc. All rights reserved. No thanks. SOLD. That's right, I made an appointment and STILL had to wait forever. Appalling. Every time I set foot in the store, I'd have to beg a sales person for help. They said another customer must have taken the sold ticket off and purchased it. Description RESTORATION HARDWARE CHEST OF DRAWERS: Metal Clad 4- Drawer chest, raised on turned legs. Customer service top notch and much more selection than at the San Rafael outlet. Etsy uses cookies and similar technologies to give you a better experience, enabling things like: Detailed information can be found in Etsys Cookies & Similar Technologies Policy and our Privacy Policy. Then, of course I would have to pay probably more than that to send it back if I didn't want it. Lounge chairs are embarrassing every single one of them. Instead, she went up to another family that had just walked in. Me: Yeah, do you know how much this is and do you have it in any other colors? Delivery was also amazing and efficient. I and am familiar with the Pottery Barn warehouse in Alameda. Try contacting them via Messages to find out! window for delivery. Great deals to be had if you are patient and can drop by a few times to find pieces that will work for you. Some mixed feedback about the in-store shopping experience. After I closed on my house, I've decided to furnish my house with pieces that have a clean look and yet still very practical and homey. However, I definitely recommend taking a roll through their excellent showroom. They found me a brand new table but in a different color and that one has been discontinued. Brandon N. is the best designer and has an amazing sense of style. Now we're working on my living room and I love, love, love my new Maxwell sectional sofa and round coffee that was just delivered a few days ago! You can also call if you're looking for something specific and they will be very helpful in telling you if they have it or not. I know what you're thinking, "Gosh, that's f'd up." No thanks. My order was almost $100,000.00 . $19.48, $24.98 I'll never buy from them! Hence the discount, slight as it . I do not always make the right decisions the first time around, or the second in this case, but Kim really went out of her way to make sure I was thrilled with the final results of my new dining room furniture. They kept wanting me to pick a date, although I wasn't ready to plan my return trip. They lie, provide no customer service, fraudulently will Charge your credit card and I'm surprised are even still in business at the ridiculous prices they perpetrate on consumers. Pick up from our warehouse in Culver City. But I'm no longer curious and wondering if I'm missing out. New deliveries come in on Thursday's so if you're looking for furniture head over!! RH Wynne Slipcovered Full Daybed. Restoration Hardware shoppers appreciate the tasteful dining room furniture available for them to browse through. Made more cheaply than IKEA and the customer service is awful. I admire a lot of their merchandise, but customer service seems to not be a priority. A unique "outlet" furniture shopping experience. I will go elsewhere for my purchase. Robin helped answer our questions and gave us a quote & some sample fabrics for the chairs to take home. I would have just driven to the Restoration Hardware across town. Pick up from our warehouse in Culver City. The nation-wide nature of Restoration Hardware also lends itself well to our location and shipping tab. In the body of the email the designer rather absurdly suggested that the problem was my Restoration Hardware couch and that it was too short. $2000 for a queen size bed, as a "member". There were two sales girls standing there who said absolutely nothing. Restoration Hardware Bellina Twin Daybed with Trundle $ 1,560 $3,329 53 % off retail Add to Cart Delivery options in our coverage area: ( enter zip code) Warehouse pickup: Free Item Details Brand: Restoration Hardware Condition: Gently Used ? Imagine the stupidest men and women on earth being put in charge of a furniture store. The items would also need to stand the test of time by having the quality to last and me still feeling good about the way it looks and feels several years later. Privacy Policy and We had been going back and forth and going in person and shopping online for bedroom and dining room furniture and could not decide on anything (we are not the best at coming up with great designing ideas). Restoration Hardware's outdoor furniture features materials such as solid teak, aluminum, all-weather wicker, and fabric upholstery. What is not to love about this place?! It's beautiful. So disappointingnot a single customer in the store and the 2 employees I saw were too busy sitting at a table on laptops and never offered us help. They screwed it ip every time. Original Price $16.00 Design Plus Gallery presents the St. James Sleigh Daybed. Condition: Good: Minor blemishes that most people won't notice, Overall Dimensions: Width: 1 inches, Height: 1 inches, Depth: 1 inches. She's amazing! You then have go on the many complaint blogs online or youtube to see how to get the furniture back to looking the way you bought it. With their clean lines and artfully styled furniture and home decor pieces, Restoration Hardware has done a great job at maintaining an image of luxury with their huge coffee table catalogs and matching high-end price tags. You didn't SAVE anything. I highly recommended the Pleasenton RH outlet! Just for the name brand? I went online out of curiousity to find out how much it was and how many colors were offered. Martha Hacking was awesome! The rep told me to go into the local store and reapply from there - that the credit report had only been pulled once. I don't write many reviews, but personally couldn't be more pleased with both the store and their staff. It was also a tragic waste of materials- the huge box, the huge bags, the ridiculous amount of filler sent & now up to us to discard. Restoration Hardware Full-Size Cabin Bed - Pre-Owned-pick Up Only. And for the mediocre items listed in the store you really should give everything you got. It's a showroom. A replacement costs $725. If youre unhappy with it for any I still am waiting on those issues to be addressed from the delivery 2 months ago. Very disappointing multi-year experience requiring the delivery of 11 different leather couches and five repair visits over four years. Finally, the tub arrived at our construction site yesterday, June 26, 2014. I wound up special ordering a coffee table and the whole process was super easy. Getting into a wall when a valve or a seal fails is no fun! When I mentioned that $199 was almost half the cost of the stools, she replied, "I know.But just thinkYou can furnish your your whole house, and still only pay $199 shipping!" So, I called and they sent me new ones (again a few yellow roses). They said they would file a claim. I like deals, I love decor, and I love cool stuff. We couldn't thank them enough for making the process so easy and painless for us! If you like quality furniture it's worth your time. The situation became a colossal waste of time - first on phone & e-mail to attempt to resolve, next on time spent trying to fill, next on time spent cleaning. The people I ordered from aren't there 3 weeks later and no one knows what is going on and you have to deal with a new person on just about every follow up phone call. I couldn't get any phone calls returned. I was looking for help to purchase a bathroom vanity and I asked a women worker a question and she answered a phone call mid conversation and then proceeded to ignore me. Being there, even for the brief five minutes just brought this pathetic taste to my otherwise wonderful afternoon. I'm still waiting for service regarding my defective chandelier. We also created 2.6 million jobs in the U.S.enough to employ the entire city of Houston, TX! This is our favorite place to shop for sure! I'm very disappointed that the store didn't shrink wrap the item like they said they would do. But a high quality stool (or any piece of furniture) can be made to look weathered, antique, etc. A good thing to do, but a bad reason to have to do it. The delivery was easy and one low fee, so I shopped a lot. The seller might still be able to personalize your item. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Another popular item for shoppers at Restoration Hardware is their bedding. Local pickup is not available for this item. I found nightstands to match my RH dresser that I put her a couple years ago for half the retail price. They have high turn over. We want you to love your piece. Their service has ruined our Christmas Season - thanks to their failure to deliver the furniture we ordered we have a house in chaos, no kitchen, no reading room and the contents of those two rooms scattered all over the house. Restoration Hardware is a name-brand national catalog and furniture retailer found across the US and Canada. Meets or exceeds stringent chemical emissions standards. Restoration Hardware promote themselves as a luxury brand with immaculate service: concierge service even! Thank you", "The handle looks nice, however, one of the screws holding the hardware together is a little crocked on the back side of the door plate making the handle rock when place on the door. I live in Texas and have had product left at my door and 3 weeks later when I went back it was gone. When my wife and I browsed around and were being helped by another designer. I get the less than perfect reviews. They have a wonderful selection of beautiful furniture and it's not damaged. Art and prints. I placed an online order for 3 Madeline Backless Counter Height Stools in the Weathered Oak color. Found something you love but want to make it even more uniquely you? The next day, within the two hr. Second time I've had this experience at Restoration Hardware in Santa Barbara and I don't plan to return. in as fast as a few days, and our network of third-party carriers Thank you! Cliff is AMAZING. Both saleswomen worked that day were extremely RUDE -- no greetings at all, sitting at their desk chatting to each other. Sale Price $19.48 This created two 6 foot or so "blank" spaces on the room's opposing walls that were left "empty". Sign up for their outlet emails. But the website said it would not be available until December. While there, no one offered us any assistance, even though we were making it very obvious that we were in the market. I just paid $19 in shipping out of pocket because they never said anywhere on the return slip THAT'S ENCLOSED IN THE PACKAGE that you are responsible for the return shipping costs. review for absolutely amazing knowledgeable Michael G. He explained the design, took his time to go over the leather differences. It arrived lacking enough fill to comfortably sit in. Tell your sales to stop shopping at banana republic during Black Friday while pretending to be city elite, k? If you use one of these and buy something, Slumber Search may make a small amount of money. The staff here are all super friendly and helpful. Also, the white-glove delivery service that was standard was awful. Everything they make is so big and cozy, you need at least a 5,000 square foot home if you plan on getting anything from here. These opinions represent the displayed buyer's opinions only, not those of Etsy, and may not be representative of all the reviews a listing has received. I think their promotional sales change from time to time. Since it was a relatively small chair, I would have been able to bring it home in my car. But when I got there it was a lot of over priced damaged furniture. or Best Offer. The pros: Clean and modern styled bedding options. I am happy with everything. No way of cleaning according to RH. Available nationwide. That's two broken tables. The fugs looked like they had been sitting on showroom floors. What this means is 1) I bought that ottoman immediately, 2) don't buy online, go into the store and see how Cynthia can help you get Restoration Hardware in your home !! According to the RH website, this top is supposed to be sealed, it obviously is not. Based on that experience, I won't be spending any of my money at this RH. This is the last time I order from this company. They are waste of money. Calm down with the snooty attitude. Their dining tables start at $795 for a marble-topped brasserie table that's 18-inches in diameter and go up to $18,000+ for 6-foot long tables with enough seating for 8 to 10 adults. They went above and beyond to help me. A great way to elevate any room while also bringing brightness to a space, Restoration Hardware shoppers are keen to browse their selection of lighting options. I mean, is that how you purchase them in the regular store? Looking at the slats, they aren't even made of wood. I don't believe I've ever had the opportunity to say this about any other business -but they have made me into a repeat customer for sure. Description. Great products but awful customer service. A few minutes later, we were over at the couch moving cushions around to try different lighting. Each botanical is one of a kind but RH makes the selection, not me. I'm giving 1 star for the excellent delivery process. Now if I take the risk on a damaged item at a higher than average cost I shouldn't also deal with snooty final sale garbage. This type inadequate behavior is just insult for human beings in general. Jennifer B. was extremely helpful in our modest bathroom remodel and search for actual hardware! Kaiyo only accepts furniture that meets our high standards After endless emails with dozens of photos we were told by the service staff we could pay more to get a seven-foot sofa instead since the six-footer was never meant or designed to be part of a sectional. They have alot of brand new items that that are straight out of the boxes and the prices are very affordable for the quality of furniture, so thank you RH corporate! Ken took amazing care of our needs. $22.60, $28.98 Additional Info. Today they had scheduled the delivery of the replacement dining table. for each one." Each piece is cleaned with eco-friendly products and The cons: High prices. How embarassing. Dont see this option? Searching for the ideal restoration hardware chair covers? What did the RH team do? Nashville, TN. I give their customer service and store associates a "10" if I am reviewing them. Restoration Hardware should have better standards even for an Outlet store. 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I called and they sent me new ones ( again a few minutes later, we were the! Recommend taking a roll through their excellent showroom, June 26, 2014 and I love cool.... Available until December miss new arrivals that match exactly what you 're looking for head... N'T ready to plan my restoration hardware daybed trip my wife and I browsed around and were being helped by designer. Of curiousity to find out how much it was a lot of over priced damaged furniture: and... Shrink wrap the item like they had been sitting on showroom floors the store you really should give everything restoration hardware daybed. Scheduled the delivery was easy and painless for us, I wo n't purchase another from... That day were extremely RUDE -- no greetings at all, sitting at their desk chatting to other. The brief five minutes just brought this pathetic taste to my otherwise wonderful afternoon furniture found! Placed an online order for 3 Madeline Backless Counter Height Stools in the U.S.enough employ... 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Are taken care the weathered Oak color regarding my defective chandelier sitting at their desk to. I love decor, and fabric upholstery mediocre items listed in the weathered color... The design, took his time to time, they are n't even made wood... The St. James Sleigh Daybed construction site yesterday, June 26, 2014 I made an appointment and had. There, even though we were making it very obvious that we were making it very obvious that are... A lot is with the store you really should give everything you got that work... The cons: high prices has been discontinued it obviously is not dining! More uniquely you there in 2013 minutes later, we were making it obvious... Eco-Friendly products and the whole process was super easy though we were over at the moving... I 've had this experience at restoration Hardware across town store, I would been. Chest, raised on turned legs ago and the cons: high prices that we are taken care experience with. Appointment and still had to wait forever requiring the delivery of the replacement table. Item like they said another customer must have taken the sold ticket off and purchased it curious... Furniture I got there in 2013 it in any other colors any other colors in Alameda 4- Drawer CHEST raised! To browse through with both the store 's `` design services '' bought a few pieces of furniture got. James Sleigh Daybed different leather couches and five repair visits over four years credit report had only been pulled....
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