It's convenient to reach RCCL (booked directly) anytime I want and not worry about getting in contact with a TA. There was a suite on sale that is 2800 for 2 adults.. $140 on one reservation and $300 more on the other reservation so both would be paid upgrades. If you booked with a travel agent, you have to go through your travel agent to contact Royal Caribbean to upgrade you. Check on the Royal Up website to determine if you are eligible for an upgrade. If you were before you could have changed and your OBC would have gone down to $200. The only way you would have gotten OBC is if you made final payment and had booked before March 31st and sailed by Sept 30th. Started August 27, 2021, By Your booking number would stay the same as you are just doing a reprice so nothing in the cruise planner (CP) will be affected. Make Sure Your Voice Is Heard! I assume you want connecting state rooms if so there may not be any left. If I wake up tomorrow morning and the price is the same, does that mean the deal is over and I should be able to upgrade at the online price? I don't want to be unfairly blaming him, so I would like to know if what I'm attempting is even allowed. As long as the sailing hasn't "closed" (typically about 30 hours prior to sailing), you can purchase an upgrade. Started June 21, 2021, By Want2Cruise 701 received an email offering the opportunity to upgrade from a Celebrity Suite to a Royal Suite or Penthouse, for a minimum bid of $1,000 per person. He told me the price I was looking at was a military rate. But with the senior discount it makes it 1800! Thank Kathy. Moreover, the cabin location is not something you can choose and subject to availability. But, I had thought the same when he called me to tell me they were closed (it was 3PM ET at the time). You can upgrade your room, but it may be hard as rooms might not be available. We've done a free upgrade onceand paid to upgrade twice after final payment. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. You cannot paste images directly. I upgraded after final payment due and paid the difference to get an ocean view balcony. Reporting smoking on a balcony is not being a Karen. What I'm asking is..I booked a Junior Suite on an upcoming cruise. #8. Yeah, that's always been my experience in the past, but I haven't done it since Covid, so wasn't sure if I missed a change. I wouldn't give up, you should be able to upgrade. On 9/17/2019 at 1:12 PM, Host Clarea said: 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. I was looking at a guarantee room and the non-guarantee are several hundred dollars more so I didn't want one of those. The numbers for upgrading to a full suite, however, are all over the map. I will know for next time and trust my gut. Oh well. At the end of this month I'm going to have a bit of spare cash , if I wanted to upgrade from my Promenade view room to say a Balcony - would RCCL allow it ? I think I was most frustrated because he kept trying to make up other excuses (from my viewpoint). Bim1, October 1, 2014 in Royal Caribbean International. If upgrades are available, they will be at a reduced cost by speaking with the Pier Coordinator. Now that you booked a Royal Caribbean cruise, you might be wondering if there is an option to upgrade your stateroom to a larger, better or conveniently located room. Thanks all! That made me nervous so I asked him if he was sure the rate would still be available on Monday. The difference between his booking and mine is the ocean view is cheaper than what he paid so no additional cost would be involved to upgrade him. Enjoy your upgrade.We went from an inside to a balcony after final payment when we saw a great senior deal.Only 1 in the room has to be a senior.We got new tags at the pier.The Captain and his DW hope you have a fantastic cruise, Thank you very much for your post. Is the RoyalUp offer amount per person per day or for the entire duration of the cruise? Final payment is the cutoff. I saw that yesterday on their website. There might have been something more I am not aware, but considering the excuses provided, I think it is the TA. You will lose any booking perks you currently have unless they (or. stampingoddess, September 17, 2019 in Royal Caribbean International. He first came back and told me it would be several hundred dollars more. My preferred way to upgrade a stateroom is to call a travel agent and have them price out the room upgrade choices and then make the switch. She seemed to get what I was saying, she was saying that it would reprice at current rates, which I was fine with (expecting), but that because it would get rid of existing promotions and apply all new promotions it couldn't be done after final payment. Wait until the flyer changes so you can confirm your sailing is not listed before you call. We do not have any OBC but did receive the 50% off second guest in each room. I went and checked and it doesn't look like I'm getting a refund. The material on this site may not be reproduced, distributed, transmitted, cached, or otherwise used, except with the prior written permission of Royal Caribbean Blog. I was checking my credit card statements today and I indeed got a refund of $231 to my credit card from Royal Caribbean as was stated to me on the phone. They just canceled the hold I had and grabbed the cabin back into my original reservation. I just looked at the link you provided, and it doesn't appear that its listed on the sales flyer- cruise isn't until November. Could be that he doesn't want to call them as he might have to wait on hold (my TA did it for me twice). Thanks for the confirmation (and letting me vent). Started June 21, 2021, By I thought RCCL was open on weekends but maybe shorter hours. For us it was a huge win-win as I didnt think we could take advantage of a price drop after final payment. Seeing as the balcony's so cheap might look into a JS! Thanks for the posts. CC Help Jenn If your bid was accepted Royal Caribbean will charge the amount of the bid to the card that you used to make the bid with. I don't understand. We are currently booked up for ocean view guarantee rooms, however we have noticed that ocean view balcony guaruntee rooms are now coming in at a lower price. You will be able to leave a comment after signing in, By *Please see all applicable Terms & Conditions for Promotions. Granted it isn't a huge savings but I'll take it. I found a great rate and jumped on it, I'm glad I did. The cruise market appears to be different from pre-covid. The bid amount is per person for the entire duration of the cruise. You get whatever they are offering at the time you re-price your booking. Yes, I'm 100% positive. (Actually more than that, but only 3X have I contacted my travel agent to complete the upgrade). Also look at Royal Up for an upgrade. If you are eligible, you'll be able to submit bids for your upcoming sailing. Royal is pretty consistent in denying upgrades to staterooms that are restricted to new bookings. I hung up and called back later and that rep had the same problem and sent me to resolutions, who were able to explain that it was a Going, Going, Gone sale and I wasn't eligible. Cruise lines sometimes offer special promotions in which two different cabin categories are priced equally -- so if you book the . Also, sometimes the sailing is removed from the weekly sale, but the price stays low. If you booked your cruise on your own directly with Royal Caribbean, you can call Royal Caribbean directly and give them your reservation number and tell them you want to upgrade. Any other way to get the upgrade at the website price? By RCI reservations takes call 24/7. Your travel agent will give you the new price and apply payments you have made towards the new stateroom. By Good luck. Its not that cabin per se, but that you are or were military. But I think he gambled and waited until this morning to try and get the reservation and by then it was gone. Press question mark to learn the rest of the keyboard shortcuts. I upgraded from an interior to a balcony on Liberty a couple years ago where the price was less than the price I had paid. Another point, after final payment, if the suite is less than what you have booked (two cabins to one suite) you get NO refund, not even extra OBC. You can post now and register later. Paid Upgrade after Final Payment? In just a few simple steps, you could score a fantastic upgrade, from Ocean View and Balcony staterooms to the most expansive suites at sea. Both Royal and NCL still allow you to get a lower price up until final payment. If it does come back, and if it is an appealing price, is this something that a different rep is likely to handle without issue? The $25 onboard credit per cabin definitely was not worth this angst. I didn't have time to try again at that point and the guarantee category is now gone from the website. Just happy to be cruising in a better room than I expected to be. By that`s strange they would close at 3pm et, i think it was 10pm et or midnight et when rci call center had closed i think your ta is giving you a line of bs. At least that is my guess. It was approx. Once again cruise critic helps out. Have our travel agency partner get you a free quote for a Royal Caribbean cruise. His TA is telling him he cannot upgrade as final payment has been made. Like what you see? A rep from the C&A line was able to do it, although he did have a minor problem and had to put me on hold for about 15 minutes, but got it done with no problems. Correct on both questions. reney313, November 12, 2012 in Royal Caribbean International. Don't be surprised if that credit doesn't show up. An FCC treated as a cruise fare discount or Future Cruise Deposit cannot be used for your upgrade. Started June 21, 2021, By Cruisers' Choice Awards! My fault. I went back and checked my date again and it was upgraded and bookedon September 18th. One more question - I'm just doing dummy bookings now and it's coming up "Special pricing - Senior citizen rate" - Because I put someone in my stateroom is over the age of 55 ( My Grandmother) - Does that deal apply to me too? I agree with the other posters. Hi all, We are due to sail on a back to back cruises on Oasis in November. Depending on the suite and cruise. Paste as plain text instead, This was after final payment. are you sure you weren't really outside of final payment date? I figure I'll email them and if all else fails, stand in line when we board to get the reservations linked. Most reps on the main line have no clue. LauraS I could not even get $100 OBC for the lower price. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. This would mean that the upgrade would be allowed, even without it costing more. 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final payment. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. I don't know if it makes a difference that this was booked through a big "C" warehouse travel site but just thought I would let you know. You may have also heard about upgrading at the pier before you board your ship. Why he/she didn't want to book it for you is beyond me. I called and this time the rep told me that I would lose my $50 OBC (ok, fine), but that also the balcony guarantee was now a bit LESS expensive and she can't move me there because I have to choose a room that costs more so that she can charge me the difference. Obviously, I will be happy in the rooms we originally booked. I will keep looking :). I am in the same situation as the OP. Just 295 extra for a balcony. You can go to Guest Services to speak with them immediately upon boarding but I would not bet on this being an option at all. There might have been something more I am not aware, but considering the excuses provided, I think it is the TA. So I'm taking it I could have the lower one for both passengers , me and my Nan? Is this true? Powered by Invision Community. The upgrade was made, but no refund. But, I had thought the same when he called me to tell me they were closed (it was 3PM ET at the time). Those ARE restricted to new bookings. First of all, even if it is a "Tuesday sale" (Royal Sales Event) and it's a higher fare than what you've already got booked, you CAN do the upgrade at that RSE price; otherwise, it's for "new reservations" only. Typically they let you upgrade for no cost, but won't refund the difference. Just thought I would come back andupdate for those asking. I will enjoy my cruise and I will forget all about the opportunities to upgrade when I am onboard. Sorry you are stuck in a cabin you would have preferred to upgrade. And now I don't have to worry that I would always want a balcony (I have never had one in my 13 previous cruises!). This topic is now archived and is closed to further replies. He called me about 30 minutes ago and let me know that he could not secure the upgrade because it was "too late for an upgrade". I have not heard of RCCL setting a time where they would no longer upgrade due to price drops. Here's what's happened so far: Last month there was a big price drop overnight, so I called up and asked to upgrade, but they were unable to match the price I found online. The agency may have won awards, but how long has he been working as a TA. No need to wait for a TA to be open or wait for a TA to contact RCL on your behalf. . He then called me back about 15 minutes later and said "Royal Caribbean is closed so I will complete on Monday". I'm really stunned but I think their specialty might be in large group cruises so maybe dealing with an individual is not their cup of tea. I know I've been able to do this in the past, but I just tried to upgrade an upcoming sailing to a balcony and the phone rep says that after final payment no room category changes are allowed. Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. That is why I keep questioning myself and if I'm understanding the policies correctly. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Started August 27, 2021, By I did notice at one point while checking my cruise that they did have these specials that were not on a Tuesday and were only for new bookingsI think it said Deal in the corner to the right of the pricing. With one exception (more on that in a minute), cruise lines won't honor lower prices after final payment, and if you try to cancel and rebook, you'll almost certainly find that the cancellation penalty is greater than the savings. Just in case there is another price / booking issue between now and your sailing date, be sure to have your agent do a 3-way call - you, RCCL and the TA. That seems to be the only thing "right" that I did.. Now I have to figure out how to get their reservation # connected with ours for the dining table. Not sure about the military as you have to provide proof. I saw the post on Scientology's Freewinds and wanted to Freedom of the Seas at sunrise a couple weeks ago, Press J to jump to the feed. Either way, Im happy for an upgraded room even if I dont get the refund. Any deals on atm with black Friday for compatible mobiles? He first came back and told me it would be several hundred dollars more. He said it would be and there would be no problems. My cruise is in 36 days and I'm currently booked in an inside cabin but we're thinking some fresh air might be nice, so I've been keeping an eye out for price drops on balconies, but it seems like Royal Caribbean is determined to not give us one. Balance is reading 0.00 even though amount paid is more than package price. You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. When you say the next flyer, are you saying that by Thursday afternoon that link will change to another sale and I will need to check if my sailing is listed on that before calling again? I know that doesn't seem logical at all. The second time was not a "new booking only sale" and was for a guarantee. L454S, that's how I understood it to work too but I specifically asked if she was unable to move me to a room that cost less even though I wasn't asking for a refund and she confirmed that was the case.
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